msc mobile emerging technologies blog

If well maintained, your SAP Plant Maintenance system should be the central point to get all information about your technical objects. General equipment data, characteristics, measurement points and their documents, notification and order history. But that is not all, some of the information that you want to store are binary data - issues are documented by making pictures or by taking a backup of the equipment’s software. For making the live of service technicians easier you want to provide documentation, technical drawings and other attachments. 

When users access the SAP PM functionality via a mobile device - especially in an offline scenario - they need an efficient way to send these binaries both ways. With MobiLink, SAP offers a great tool that allows just that. It can be used to synchronize database tables, but also binaries independent from the database. This blog explains the basics of the FileTransfer feature and shows a customer example how it is used to synchronize large binaries in a customer service scenario.

Topics: MobiLink, SAP, Maintenance, offline, SAM, smart asset management

One of the questions we hear a lot at the beginning of our projects is the one about the sizing of the mobile system landscape. In this blog, we want to discuss which factors are important for the answer. 

Topics: Enterprise Mobility, Maintenance, offline, SAM

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In a maintenance and customer service process, there are obvious domains to utilize checklists in order to fulfill the following purpose:

• Standardize maintenance checks based on predefined steps in order to ensure consistency and quality. As an example, we can examine a car inspection scenario which could consist of steps like:
  • Check wheels
  • Check engine
  • Check gears
• Capture condition of equipments
  • Qualitative: e.g. general condition like “good” or “bad”
  • Quantitative e.g. air pressure, operating hours or temperature
• Capture standardized error codes and causes like “outworn”, “overheated” or “leaking” for further analysis

This information could be used internally for documentation or data analysis. In addition, it could be shared with customers (for instance on a service report or inspection certificate).

Topics: SAP, Checklist, Customer Service, Maintenance, SAP Work Manager, SAM