In a maintenance and customer service process, there are obvious domains to utilize checklists in order to fulfill the following purpose:
- Standardize maintenance checks based on predefined steps in order to ensure consistency and quality. As an example, we can examine a car inspection scenario which could consist of steps like:
- Check wheels
- Check engine
- Check gears
- Capture condition of equipments
- Qualitative: e.g. general condition like “good” or “bad”
- Quantitative e.g. air pressure, operating hours or temperature
- Capture standardized error codes and causes like “outworn”, “overheated” or “leaking” for further analysis