Service & Asset Manager

SAP Service & Asset Manager

A man and a woman are standing in a warehouse looking at shelves.

Why Implement SAP Service & Asset Manager Mobile Application?

Enhanced Field Service Operations: Empower field technicians with real-time access to work orders, equipment information, and customer data, enabling them to efficiently complete tasks and provide exceptional service.
Improved Asset Management: Gain visibility into asset performance and maintenance history, allowing for proactive maintenance planning and reduced downtime.
Streamlined Workflows: Digitize manual processes and automate routine tasks, reducing errors and improving operational efficiency.
Better Decision-Making: Access to real-time data and analytics enables informed decision-making and strategic planning.
Cost Savings: Reduce operational costs by optimizing field service processes, minimizing downtime, and maximizing asset lifespan through proactive maintenance.

Why Choose Us

Strong SAP Mobile Expertise

We have more than 70 years of combined experience in SAP mobile solutions, particularly in SAP Service and Asset Manager (SAM) and transitions from SAP Work Manager.

Flexibility and Easy Communication

Our clients value our easy-to-work-with approach and flexibility. This allows us to adapt to your needs and ensures smooth project management and communication.

Senior Management Engagement

Unlike larger integrators that may hand off projects to mid-level or junior staff after the initial sale, you work with a senior manager with 20+ years of experience throughout the project lifecycle.

On-Time, On-Budget Project Management

Our professionalism, experience, and deep technical knowledge ensure we exceed expectations in project management. We take pride in delivering on spec, on time and within budget.

How It Works

STEP

Define Ideal Situation

We help you visualize the perfect future state for your SAP mobile solution.

You have defined the business case for an SAP mobile solution. As your technical expert, we assist you in defining the ideal future state for your SAP mobile solution, aligning with your business goals.

STEP

Design Technical Solution

We identify and implement the most efficient technical solution.

Leveraging our deep expertise, we identify the best possible technical solution for your needs, focusing on finding opportunities for efficiency and maximizing your ROI.

STEP

Develop Mobile Solution

We ensure seamless development together with your team.

We work within your organization's development process, using the Agile approach of small iterations, clear deliverables, and ongoing validation.

STEP

Launch and Support

We empower your technical staff to internally support the solution.

We hand over the mobile component to your technical staff and support the solution's launch. We also train your staff in ongoing support so they become self-sufficient.

Testimonials

“I had the pleasure of working with MSC Mobile in my role as Senior SAP Business Process System Specialist at the Toronto District School Board. We're the largest school board in Canada, and because we're a public sector company we need to ensure that we're getting full value for taxpayer's dollars.

We were looking for a company to help us move from SAP Work Manager to SAP Service and Asset Manager (SAM). It’s very specific expertise, and only very few companies in North America have deep experience with these platforms.

MSC Mobile bid on our RFP and did a great job in their responses. They were truthful and up-front about their skills without any tap-dancing around the questions. They won the contract after a meticulous vetting process.

MSC Mobile showed the utmost professionalism and expertise from the initial consultation to the final implementation. Their technical knowledge is impressive. They really knew their stuff inside and out, which at times blew me away. On a project management level, they exceeded our expectations for being on time and on budget, and they were very accommodating and easy to communicate with.

It was a pleasure working with MSC Mobile, and I would not hesitate to invite them for future projects.”

Paul Giannoulis

Toronto School Board, Senior SAP Business Process System Specialist

FAQ

What steps are involved in the full implementation of SAP Service & Asset Manager?

The full implementation of SAP Service & Asset Manager includes several key steps: evaluating your business needs, setting up the system, customizing it to meet your specific requirements, training your users, deploying the application, and providing ongoing support. This comprehensive approach ensures that the solution is tailored to your business and that your team is fully prepared to use it effectively.
How do you ensure that the system customization will meet our specific business requirements?

We start with a detailed evaluation of your business processes and requirements. This involves close collaboration with your team to understand your specific needs and objectives. Based on this information, we customize the SAP Service & Asset Manager to align with your workflows, ensuring that the system supports your business operations seamlessly. We also conduct thorough testing and validation to ensure the customizations meet your expectations.
What kind of training and support will be provided to our users during and after the implementation?

We offer comprehensive training programs designed to equip your users with the knowledge and skills needed to effectively use SAP Service & Asset Manager. This includes hands-on training sessions, user manuals, and other training materials. Additionally, we provide ongoing support after the deployment to address any questions or issues that may arise. Our support team is available to assist with troubleshooting, updates, and further customization as needed to ensure the smooth operation of the system.